CONJ LABS TERMS AND CONDITIONS
TERMS & CONDITIONS:
1. Definitions
These are the terms and conditions governing the provision of training services by Conj Labs or its subcontractors with the exclusion of any other oral or written statement or agreement whatever its legal character

* 'Client or Customer' means a company or individual that completes a course booking form or enters into a contractual arrangement.
* 'Delegate' means the party or parties named as attendees on the course booking form.
* 'Invoice' means an invoice for the charges delivered by Conj Labs to the customer.
* 'Conj Labs' refers specifically to the two separate entities Best In Class v/ Lau B. Jensen and Christophe Grand.

2. General

These Terms and Conditions shall apply to all training carried out in the provision of services by Conj Labs to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions. Conj Labs employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by Conj Labs in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.

3. Acceptance of order

i. Bookings can be accepted at any time up to the course start date, subject to availability.
ii. An official confirmation by way of payment must be received from the Customer in order to reserve a place. Prior to your confirmation, your place is only held provisionally.
iii. Confirmed bookings can be made only by transfer of payment (provisional bookings can be made by telephone, email or via our on-line service). Bookings will only be confirmed on receipt of written authorisation plus deposit.

4. Substitutions, Rescheduling and Cancellations

i. Delegate substitutions may be made prior to the start of the course without penalty, providing Conj Labs is informed in writing. It is the Customer's responsibility, having referred to relevant Conj Labs course information, to ensure the course is suitable for the student's requirements.
ii. In the event that a customer cancels a booking for which a transfer has taken place, this will incur a minimum 50% cancellation fee (see below).
iii. In all circumstances Conj Labs require written notification of any transfers.
iv. Cancellations within zero to seven days of course commencement will incur a 100% cancellation fee, between eight and thirty days will incur a 50% cancellation fee.
v. In all circumstances Conj Labs require written notification of any cancellations.
vi. Conj Labs undertakes to provide the training course on the date specified except when external circumstances prevent this. In these circumstances Conj Labs will endeavour to re run the course on a mutually agreeable basis.
vii. Conj Labs reserves the right to cancel a course, though we make every effort to ensure this does not occur. In the event of a course being cancelled by Conj Labs, alternative dates will be proposed or a full refund of monies paid will be made to the customer.
viii. Conj Labs takes no responsibility for loss of profit and/or for any incidental, consequential special or indirect losses as a consequence of exceptional cancellations

5. Sub-contracting

Conj Labs reserves the right to assign or sub contract its training courses to other appointed and approved personnel

6. Pricing and Payment terms

i. All course fees are fixed and published by Conj Labs, however Conj Labs reserves the right to review and change prices.
ii. The course fee includes tuition, training materials, refreshments, manuals and morning and midday meals.
iii. Payment of the course fee, together with the VAT, should be received by Conj Labs shortly after the provisional reversation has been placed, this payment consitututes official confirmation.
iv. No training services will be provided unless payment conditions have been satisfied.
v. All prices quoted are exclusive of VAT, which will be charged at the prevailing rate as notified by Customs and Excise. For Brussels VAT equals 21%.
vi. Payment can be made by Bank transfer, guaranteed cheque, cash or Paypal. Paypal payments incur a 3% surcharge on the gross amount.
vii. The client agrees to pay for any loss or extra cost incurred by Conj Labs through the client's instructions or through failure in taking delivery on the part of the client, its servants or employees.

7. Course content

Our course listing is provided for information purposes only and does not constitute an offer for a particular course or programme. Conj Labs constantly strives to improve the content of its courses and therefore reserves the right to modify the specification of a course without notice to the Customer. A course title, duration, cost, content and location are liable to change at any time.

8. Delegate Suitability

i. It is the Customer's responsibility to ensure that the course is suitable for their requirements. All delegates should have read and understood the course outline and met the necessary prerequisites.
ii. Conj Labs reserves the right to ask a delegate to leave the training event if the delegate does not meet the course prerequisites.
iii. Conj Labs urges clients to support this policy, which is designed to protect the Customer's investment.
iv. All delegates will be required to abide by any site rules and regulations operating at the course location.

9. Force Majeure

Conj Labs shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from, hindered in or delayed in the provision of services through any circumstances beyond its reasonable control including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power, break down of plant or machinery or shortage or unavailability of raw materials from normal sources of supply.

10. Publishing of customer lists

Conj Labs retains the right to publish a list of the companies who have attended our courses (including but not limited to logos, slogans, company names), for use, possibly among other things, as references. The customer has, at any point, the possibility to deny us this right through writing a written objection sent to Conj Labs via email using the link on the conj-labs.eu website.

11. Limitation of Liability and Indemnities

i. Except as may otherwise be expressly provided in these Terms and Conditions, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by Conj Labs to the fullest extent permitted by law and Conj Labs shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer.
ii. Conj Labs represents and warrants that the services provided will be performed in a professional and skilful manner consistent with the professional standards and the general customs and practices of the industry.
iii. Conj Labs' maximum aggregate liability for any and all losses, claims, demands, damages, costs and/or  expenses of any kind whatsoever arising out of or in connection with any order confirmation and/or these Terms  and Conditions (whether in contract, tort, by statute or  otherwise) shall not, in total, exceed the amount actually paid by the Customer to Conj Labs for the services which are the subject of the order confirmation in question.
iv. Without prejudice to the generality of the foregoing, Conj Labs shall not be liable to the Customer (whether in contract, tort, by statute or otherwise) for loss of profits and/or for any incidental, consequential, special or indirect loss or damage arising out of or in connection with any order confirmation and/or these Terms and Conditions, including but not limited to: (a) loss of use; (b) loss of goodwill; (c) loss and/or corruption of data; (d) loss of information; (e) loss of business; (f) loss of goods; (g) loss of anticipated savings; (h) loss of revenue; (i) downtime; (j) any damage relating to the procurement by the Customer of any substitute services.
v. For the avoidance of doubt, neither the types of loss and/or damage specified in sub-clauses 12.5 (a) through (j) inclusive above nor any similar types of loss and/or damage shall constitute direct loss for the purposes of these Terms and Conditions and/or any order confirmation.
vi. For the avoidance of doubt, nothing in these Terms and Conditions and/or any order confirmation shall restrict and/or exclude in any way Conj Labs' liability for (a) death or personal injury resulting from the negligence of Conj Labs, its officers and/or employees; and/or (b) fraudulent misrepresentation. The Customer is liable for any loss, damage or injury to Conj Labs staff or their property which may arise whilst working at the Customer location and is due to negligence or breach of statutory duty by the Customer.
vii. Conj Labs accepts no liability for the failure of any third party hardware, software and/or systems which may be the subject of any Conj Labs services: this includes failure to meet its operating specification.
viii. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of Conj Labs or the copyright owner.
ix. All Intellectual Property Rights for any product or service remain the property of Conj Labs unless otherwise stated or agreed.

Disclaimer:

The information contained in all Conj Labs coursework & literature is distributed on an "As Is" basis, without warranty. While every precaution has been taken in the preparation of the training courses and associated literature, neither the author nor Conj Labs shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in the coursework or by the computer software and hardware products described in it.